I find it interesting that it doesn’t matter how the economy turns, or how business trends rise and fall, there is always one item that remains as most important for success - customer service. Yet, so many companies neglect this vital part of their business. As an example, I visited a local cellular phone retailer recently with the intent of changing our cell phone service. After a few minutes of reviewing the different plans as well as phone options, I was ready to buy. I was told that the phone that I selected was the most popular model and that they were out of stock. To further complicate the issue, they were also out of the brochures for the phones I felt were right for my company. The results, I walked out of the store without placing an order for either the phones or the cellular service. This problem may exist within your organization and your company is losing business because of it. Products being backordered may be unavoidable but we have developed a solution to keeping your support materials up-to-date and in the hands of your customers. The KOR-Tx™ Print Management System by Lee Printing solves the problem. The advantage with the KOR-Tx™ Print Management System is that it improves your company’s business communications, both electronic and printed, by streamlining the flow of information throughout the entire organization. This performance enhancement is achieved through a custom designed web-based solution for cataloging, ordering, warehousing, distribution and shipment tracking. All marketing and sales support materials can be ordered and shipped 24 hours a day and 7 days a week. This integrated online solution provides instant accessibility to vital information by authorized persons while dramatically reducing administrative expenses.